Shipping & Delivery Policy
1. Direct-to-Consumer Dropshipping Model Overview
VELORA curates luxury timepieces, studio-grade audio acoustics, designer apparel, and performance carry gear directly from verified manufacturing lines and certified partner fulfillment centers worldwide. We eliminate unnecessary department store markups, warehouse storage holding surcharges, and retail middleman fees, passing these significant cost savings directly to our patrons.
📦 Realistic Shipping Timeline: 1 to 3 Weeks
Because products are dispatched directly from specialized manufacturing and fulfillment facilities, consignments do not ship in 24 hours. Each piece undergoes rigorous quality control, serialization logging, and custom protective packaging before carrier handover.
Total Doorstep Delivery Timeframe: Most patrons receive their packages within 7 to 14 business days (1–2 weeks). Deliveries to remote locations, international addresses, or shipments undergoing standard customs clearance procedures typically take between 14 to 21 business days (2–3 weeks).
2. Detailed Fulfillment Schedule & Transit Stages
| Fulfillment Stage | Typical Duration | Description |
|---|---|---|
| 1. Order Processing & Verification | 1 to 3 Business Days | Order details verified, payment tokenized, item retrieved from partner facility, strict quality & defect inspection completed. |
| 2. Carrier Handover & Tracking Issuance | 24 to 48 Hours Post-Verification | Consignment boxed with luxury tamper-proof security seals; air waybill tracking generated and emailed to patron. |
| 3. Standard Tracked Air Transit | 7 to 14 Business Days (1–2 Wks) | Express international air courier transit to national sorting hubs (DHL, FedEx, BlueDart, DTDC, USPS). |
| 4. Remote / Customs Route Deliveries | 14 to 21 Business Days (2–3 Wks) | Applicable for rural territories or when standard customs import procedures require additional clearance. |
| Total Estimated Delivery Window | 1 to 3 Weeks (7–21 Days) | Realistic end-to-end doorstep arrival timeframe for all catalog drops. |
3. Live Door-to-Door Carrier Tracking
Every single order dispatched by VELORA includes comprehensive, door-to-door carrier tracking. You will receive an automated dispatch notification email containing your carrier tracking link within 48 to 72 hours of placing your order.
You can also track your shipment at any time using our on-site Track Consignment feature in the customer care section by entering your Order Reference Number (e.g., VL-884920).
4. Shipping Rates & Free Delivery Tiers
- Orders Over $12: 100% Free Express Tracked Worldwide Delivery.
- Orders Under $12: Flat rate of $2.99 USD worldwide.
5. Customs Clearances, Import Duties & Taxes
All catalog shipments from VELORA are dispatched with customs declarations pre-processed under standard commercial bilateral transport arrangements. For the vast majority of consumer orders, no additional customs fees, import taxes, or doorstep duties will be levied. In the rare event that local customs authorities request clearance documentation, our concierge desk will provide immediate clearance support.
6. 100% Delivery Guarantee & Lost Package Protection
VELORA provides a comprehensive 100% Delivery Guarantee on every order placed:
- If your tracking status is officially confirmed lost by the shipping carrier, we will immediately issue a 100% full refund or dispatch a brand-new replacement at zero cost to you.
- If your package has not been delivered within 25 business days from the dispatch date, you are eligible for an unconditional full refund or reshipment upon request.
7. Order Cancellation Prior to Carrier Handover
Because consignments enter fulfillment processing rapidly, you may cancel your order free of charge within 24 hours of placement by contacting support@velora.store. Once your order has been packaged and assigned a live tracking number, it is in carrier transit and cannot be intercepted; in such cases, please follow our 14-day return process upon arrival.
8. Logistics Concierge Contact
If you have any questions regarding your shipment status, delivery address updates, or tracking updates, please contact our logistics concierge:
VELORA Logistics & Fulfillment Desk
Email: support@velora.store
Toll-Free Phone: +1 (800) 945-7200 (Monday–Friday: 9:00 AM – 6:00 PM PST)
Corporate HQ: VELORA Inc., 340 S Lemon Ave #7717, Walnut, CA 91789, USA